Privacy Policy.

PERQ APP LTD (doing business as PERQ), a limited company registered in England (14069644) with registered office at 123 High Street, Bordesley, Birmingham, B12 0JU.

PERQ is registered with the Information Commissioner’s Office (ICO), to use personal information, under the registration number ZB395662.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR), when you use our services, such as when you:

• Visit our website at https://perq.uk/, or any website of ours that links to this privacy policy. 
• Download and use our mobile application (PERQ), or any other application of ours that links to this privacy policy. 
• Engage with us in other related ways, including any sales, marketing, or events. 

We collect personal information that you voluntarily provide to use when you register on our services, express an interest in obtaining information about us or our products and services, when you participate in activities on any of our services, or otherwise when you contact us. 

The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone Numbers
• Email Addresses
• Usernames
• Passwords
• Photos / Videos

We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: 

• Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services, If you wish to change our access or permission, you may do so in your device’s settings. 

• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s microphone, camera, storage and other features. If you wish to change our access or permissions, you may do so in your device’s settings. 

• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings. 

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. 

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: http://www.perq.uk/cookies.

The information we automatically collect include: 

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

We process your information to provide, improve, and administer our services to communicate with you, for security and fraud prevention and to comply with law. We may also process your information for other purposes with your consent. 

While using our services, you may choose to provide certain PII voluntarily, such as your name, email address, or other contact information. However, it’s important to note that this information need not correspond to your real identity. Perq does not require the provision of such information for basic usage of our services. Any PII corresponding to your real identity provided by you is done so voluntarily and at your own discretion.

Depending on how you interact with our services, we process your information for a variety of reasons: 

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to you account, as well as keep your account in working order. 

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the  requested service. 

• To respond to user enquiries, offer support to users. We may process your information to respond to your requests and solve any potential issues you might have. 
• To send administrative information to you. We may process your information to send you details about our products and services, changes to your terms and policies, and other similar information. 

• To fulfil and manage your orders made through our services. 

• To enable user-to-user communications if you choose to use any of our offerings that allow for communication with another user. 

• To request feedback regarding the usage of our services. 

• To send you marketing and promotional communications. We may process the personal information you send to us for marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing email at any time. 

• To deliver targeted content to you. We may process your information to develop and display personalised content tailored to your interests, location and more. 

• To protect our services and keep our services safe and secure, including fraud monitoring and prevention. 

• To identify usage trends and better understand how our services are being used so we can improve them. 

• Security and Fraud Prevention – detecting and preventing unauthorised access to user accounts, fraudulent activities, and other security breaches. 

Review and Moderation of User content

Our administrators will manually review reported content to determine whether it violates our terms of service or community guidelines. Content that is found to be in violation may be removed from the platform. Our review process aims to maintain a safe and respectful environment for all users, while also upholding the principles of freedom of expression and user-generated content.

Handling of Reported Data

Reports submitted by users, including any accompanying information or personal data provided by the reporting user, may be stored and processed by Perq for the purpose of content moderation and enforcement of our terms of service. We handle reported data in accordance with our privacy policy and applicable data protection laws.

User Responsibility

Users who choose to report content should do so responsibly and in good faith, providing accurate information and avoiding misuse of the reporting feature for personal gain or harassment. False or malicious reports may result in disciplinary action against the reporting user. 

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. 

They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows:

• Cloud Computing Services
• Data Analytics Services
• Data Storage Service Providers
• Performance Monitoring Tools
• Testing Tools 

We may also need to share your personal information in the following situations: 

• Google Analytics – we may share information with Google Analytics to track and analyse the use of the services. To op out of being tracked by Google Analytics across the services visit: https://tools.google.com/dlpage/gaoptout 

• Affiliates and Business Partners – we may share information with either our business partners or affiliates, in which we will require them to honour this privacy notice.

The UK General Data Protection Regulation (GDPR) requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 

• Consent – where you have given us permission to use your personal information for a specific purpose. You withdraw your consent at any time. 

• Performance of a contract – when we believe it is necessary to fulfil our contractual obligations to you, including providing our services or at your request or prior to entering into a contract with you. 

• Legitimate interests – when it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights. For example, we may process you information to send special offers and discounts, analyse our services to improve and engage our users, diagnose problems and / or prevent fraudulent activities, understand how our users use our products and services for a better user experience. 

• Legal Obligations – where we believe it is necessary for  compliance with our legal obligations such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than one (1) months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by sending us an email to [email protected].

We will consider and act upon any request in accordance with applicable data protection laws.

If you are in the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. 

• Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by sending us an email to [email protected].

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us via email: [email protected]. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Contact us using the contact information provided.
• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

To request to review, update or delete your personal information, please visit https://perq.uk/contact or send us an email to [email protected].

We may update this privacy policy from time to time. The updated version will be indicated by an updated ‘revised’ date and the updated version will be effective as soon as it is accessible.

This privacy policy was last updated on 29th March 2024.

If you have any questions or comments regarding this notice, you may email us at [email protected] or contact us by post at our registered office: 123 High Street, Birmingham, West Midlands, B12 0JU.

Alternatively, you can also reach out to us by completing the following contact form on our contact page, which can be found here.